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What is ISO 9001 Certification?

Achieving ISO 9001 certification is more than just a badge of honor. It signifies your commitment to quality, customer satisfaction, and continual improvement.

What is ISO 9001?

ISO 9001 compliance represents a globally recognized standard for quality management systems. It ensures consistent delivery of quality products or services while providing frameworks for organizations to establish, implement, and continually improve processes and procedures. The standard’s emphasis is on customer satisfaction, process efficiency, and the ability to effectively identify and address non-conformities. Embracing ISO 9001 demonstrates an organization’s commitment to meeting customer expectations and enhancing overall performance.

What is a Quality Management System?

A Quality Management System (QMS) forms the foundation for enhancing business quality. ISO 9001 certification serves as a robust signal to the market, signifying independent external evaluation and affirmation of your QMS’s effectiveness and the quality of your products or services.


ISO 9001, a globally applied standard with over a million certified companies, provides a framework for planning, implementing, and monitoring quality within businesses of all sizes and industries. The requirements extend to private and public companies, as well as non-profit organizations.

How do I build an ISO 9001 Management System?

Leadership Commitment

Top management’s commitment is pivotal in implementing and maintaining the management system, including assigning roles, responsibilities, and adequate resources.

Gap Analysis

Thoroughly assess your existing processes against ISO 9001 requirements to identify gaps between current practices and standard expectations.

Process Documentation

Document all relevant processes, procedures, and work instructions, detailing how each process is conducted, including roles, responsibilities, and interactions.

Risk-based Thinking

Implement risk management processes to identify, assess, and mitigate potential risks affecting product/service quality or customer satisfaction.

Training and Awareness

Ensure employees are aware of the quality policy, objectives, and their roles in the management system, providing necessary training for skill enhancement.

Internal Audit

Regularly conduct internal audits to assess system effectiveness and identify areas for improvement.

Management Review

Periodically review the system’s performance, making necessary adjustments to ensure continued suitability and effectiveness.

Corrective and Preventive Actions

Establish procedures to address non-conformities and implement corrective and preventive actions to avoid recurrence.

How do I get certified for ISO 9001?


Ensure your management system is fully implemented and operational. Conduct an internal audit to identify any remaining gaps or non-conformities.

Selection of Certification Body

Choose an accredited certification body that can assess your management system impartially.


Submit an application to the chosen certification body for ISO 9001 certification. Provide the necessary documentation and information about your management system.

Stage 1 Audit

The certification body will perform a Stage 1 audit, which involves a review of your documentation and readiness for the certification audit.

Stage 2 Audit

The certification body will conduct a more comprehensive audit (Stage 2) to assess the implementation and effectiveness of your management system. They will interview employees and observe processes to ensure compliance to ISO 9001.

Certification Decision

After successful completion of the Stage 2 audit, the certification body will review the audit findings and make a recommendation for certification if all is in order.

Certificate Issuance

If your organization meets all the requirements, the certification body will issue an
ISO 9001 certificate, indicating your compliance with the standard.

What happens after ISO 9001 certification?

After achieving ISO 9001 certification, you are on a journey of continual improvement.

Market Opportunities

ISO 9001 certification can open doors to new markets and customers that prioritize working with certified suppliers.

Employee Engagement

Involving employees in the ongoing improvement process can lead to increased engagement and a stronger quality culture within the organization.

Customer Confidence

ISO 9001 certification enhances customer confidence in your organization’s ability to consistently deliver quality products or services.

Continuous Improvement

Use the findings from surveillance audits and internal reviews to drive continuous improvement in your processes and procedures.

Internal & External Audits

The certification body will conduct regular internal and surveillance audits (usually yearly) to ensure your organization’s ongoing compliance with ISO 9001.

Maintaining Certification

To maintain your certification, you must continue to comply with the ISO 9001 requirements and address any non-conformities that may arise during surveillance audits.


Remember that ISO 9001 compliance certification is not a one-time achievement but an ongoing commitment to delivering quality and improving organizational performance. In order to maintain your certification, continue to adhere to the ISO 9001 requirements and address any identified non-conformities during surveillance audits.

What makes the ISO 9001 standard useful for my company?

The introduction of an ISMS according to ISO/IEC 9001 is a strategic decision for your company. The fulfilment of the standards deliberately and general requirements must reflect the specific situation of the company. Implementation in the company depends on the needs and goals, the security requirements and the organizational processes, as well as the size and structure of the company.

The consistent alignment of company processes with ISO 9001 has been proven to lead to a number of benefits.
Continuous improvement of the quality standards
Reduction of quality failures
Adherence to compliance requirements
Greater awareness among employees
Increased customer satisfaction

Internal audits and management reviews with the participation of top management are the internal levers for maintaining this.

Other positive aspects are that interested parties such as supervisory authorities, insurance companies, banks, partner companies build up a higher level of trust in your company. This is because a certified management system signals that your organization deals with risks in a structured manner and subscribes to continuous improvement (CIP), making it more resistant to unwanted influences.


Compliance may be complex, but it doesn’t need to be complicated.